All retail purchases are final and non-refundable. There are no exceptions to this rule – however some cases will be considered as detailed below.
If you have questions, reach out to our returns department @ [email protected] before making your purchase.
For all refund issues pertaining to orders made via www.trinity-hemp.com we encourage you to contact us via email at [email protected]. Wholesalers and B2B customers should contact their Sales Rep or reach out to [email protected] and include their most recent invoice, account number, or ship to address for verification. Wholesale customers may have the option to participate in our dead stock replacement program for any unopened and unused products
Purchases from www.trinity-hemp.com
If you purchased from www.trinity-hemp.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 14 days. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 14 days from when the order was delivered. Any product that isn’t being returned for damaged/unusable reasons must be un-used to be considered for a return.
If your product ordered from www.trinity-hemp.com arrives damaged/unusable or is missing any items, please notify us ASAP and at least within 10 days of receipt of the items via email at [email protected]
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
In order to begin the process for replacing a damaged or unusable product purchased directly from www.trinity-hemp.com, you must email [email protected] and this email must contain:
- Your order number – preferably in the subject line to assist us in responding faster (i.e. “MISSING/DAMAGED SHIPMENT– ORDER #(Insert your order number)”
- A description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packaging slip or a copy of the original email confirmation of the items ordered
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. If not all of this information is provided, we might not be able to accommodate your return or otherwise assist with your request.
If the return is approved, we will provide you a shipping label for the return based on the type of product and options available to us – however, we may also reimburse you for another shipping method as applicable up to a certain amount based on the order. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available or offered to you in the form of a pre-paid label or reimbursement, you will be responsible for the difference between the higher and lower shipping rates.
Purchases from Third-Parties
We do not handle refunds for purchases made at independent retail locations. If you purchased a Trinity Hemp product at a retail location, or through a website other than www.trinity-hemp.com, you should directly contact the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them. They can in turn follow the Wholesale return process from their end.
If they do not respond to you or refuse to process a return, you may contact us at [email protected]; however, we cannot guarantee the product is returnable, refundable or will be given a replacement, however, we will work with you as best we can.
The email must contain:
- A subject line of: “THIRD PARTY DENIED RETURN – ‘insert name of third party you purchased from’”
- Address of where you purchased item/website you purchased from
- Reason they wouldn’t process the return
- Method of payment – if credit card, please include the name of who charged your card from your statement
- A description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packaging slip or a copy of the original email confirmation of the items ordered
Once we have received this information, a determination will be made. This review process can take up to 10 business days (sometimes longer depending on the issue) to complete. If not all of this information is provided, we might not be able to accommodate your return or otherwise assist with your request. We may not be able to resolve every issue from third-party sellers in general given we can’t control their process’.
If the return is approved, we will provide you a shipping label for the return based on the type of product and options available to us – however, we may also reimburse you for another shipping method as applicable up to a certain amount based on the order. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
Other information about all returns
Any approved returns may or may not be subject to a restocking fee and/or will be denied a refund for the shipping cost. This will be determined during our review of the return and our determination on a case by case basis. We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.